Terms of service

1. Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “user,” or “customer”) and Eshtrakat (“we,” “us,” or “our”), the operator of the Eshtrakat website available at (“Website”). These Terms govern your access to and use of the Website, the placing of orders, and the purchase of products and services from us.

By accessing, browsing, registering on, or making any purchase through the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and Return & Refund Policy, all of which are incorporated into these Terms by reference. If you do not agree, you must not use the Website.

2. Eligibility

You may use the Website and place orders only if you have reached the legal age of majority in your jurisdiction and possess the legal capacity to enter into binding contracts. By using the Website, you represent and warrant that you meet these requirements and that all information you provide is true, accurate, current, and complete. We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access where eligibility cannot reasonably be verified.

3. Guest Checkout

You may browse the Website and place orders without creating a permanent account. You remain responsible for the accuracy of the information you provide during checkout, including billing and shipping details, and for ensuring your email address and phone number are valid for receiving order-related notifications.

4. Accuracy of Information

We make reasonable efforts to ensure that the information displayed on the Website — including product descriptions, images, specifications, pricing, and availability — is accurate and up to date. However, errors or omissions may occur, and we do not guarantee that all content is free from inaccuracies. Product colors displayed on the Website may vary slightly from the actual product due to screen settings and photography conditions. We reserve the right to correct any errors and update information at any time without prior notice.

5. Orders and Acceptance

The display of products on the Website constitutes an invitation to treat and not a binding offer. By placing an order, you make an offer to purchase the selected products at the listed price subject to these Terms. Your order remains subject to our acceptance. A binding contract is formed only when we send an order confirmation email or dispatch the products, as applicable.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases involving:

  • Product unavailability or out-of-stock items.

  • Pricing or description errors on the Website.

  • Suspicion of fraud or violation of these Terms.

  • Shipping addresses outside our delivery areas.

  • Inability to verify your payment or identity.

If we cancel an order after payment has been received, we will issue a refund in accordance with our Refund Policy.

6. Pricing and Availability

Prices are displayed in the currency indicated on the Website and may or may not include applicable taxes as specified during checkout. Shipping fees, customs duties, and other charges (if applicable) are calculated and displayed separately before you confirm your order.

Prices and availability are subject to change without notice. The price applicable to your order is the one displayed at the time the order is placed, subject to correction in cases of obvious pricing errors. We are not obligated to fulfill orders submitted at incorrect prices and may cancel such orders and issue refunds.

7. Product Descriptions

We strive to describe our products as accurately as possible. We provide digital products and services. Product images are for illustrative purposes only, and the actual product may differ slightly in appearance. Where applicable, sizes, weights, capacities, dimensions, and measurements are approximate. We do not guarantee that product descriptions or other Website content are complete, reliable, current, or error-free.

8. Payment Terms

We accept payments through our approved payment partners. By providing payment information, you represent that you are authorized to use the payment method and that all payment details are accurate, complete, and current. Payments are processed securely, and we do not store full payment card details on our servers.

If payment is declined, reversed, charged back, or fails for any reason, we reserve the right to suspend or cancel the order, withhold delivery, and request an alternative payment method before proceeding. You are responsible for any fees, costs, or losses we incur due to unauthorized chargebacks or fraudulent payment activity.

9. Delivery of Digital Products

Digital products and services are delivered electronically, usually via download link, account access, or email after successful payment. We are not responsible for delays caused by your internet connection, email filtering, device limitations, or third-party platforms.

10. Delays and Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, war, civil unrest, terrorism, strikes, labor disputes, government actions, supply chain disruptions, power outages, network failures, or transportation delays.

11. Promotions, Coupons, and Discounts

We may offer promotional codes, discounts, or special offers from time to time. Each promotion is subject to its own terms, which may include eligibility restrictions, applicable products, minimum spending requirements, expiration dates, and non-combinability with other offers. Promotional codes are non-transferable, have no cash value, and may be modified or withdrawn at any time without notice. Abuse of promotions may result in order cancellation and loss of discounts.

12. Cancellation

You may request cancellation of an order before it is shipped by contacting us at info@eshtrakat.org. Once an order has been shipped, it cannot be canceled but may be returned in accordance with our Return & Refund Policy. Detailed cancellation rules for specific product categories are outlined in that policy.

13. Returns and Refunds

Returns, refunds, and exchanges are governed by our separate Return & Refund Policy, which forms part of these Terms. By placing an order, you acknowledge that you have read and accepted that policy. The standard return period is 14 days from the delivery date, subject to the conditions outlined in the policy.

14. Prohibited Uses

You agree not to use the Website, products, or services for any unlawful, harmful, or abusive purpose. Among other things, you may not:

  • Violate any law, regulation, or third-party right.

  • Infringe intellectual property, privacy, or copyright rights.

  • Upload, publish, or transmit unlawful, defamatory, obscene, threatening, harassing, or otherwise inappropriate content.

  • Engage in fraud, identity theft, or misuse of payment tools.

  • Use bots, scraping tools, or automated means to access, copy, or monitor any part of the Website without our prior permission.

  • Attempt to interfere with the operation of the Website, including introducing viruses, launching denial-of-service attacks, or attempting unauthorized access.

  • Reverse engineer or decompile Website software except as permitted by law.

  • Resell or commercially exploit products purchased from the Website without prior written consent.

15. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio, video, digital downloads, databases, software, and overall design, is owned by Eshtrakat or its licensors and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, transmit, display, publish, license, create derivative works from, or sell any Website content without our prior written consent.

16. User-Generated Content

If you submit reviews, comments, photos, suggestions, or other content (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with our business.

You represent and warrant that you own or otherwise control all rights to the User Content and that the content does not violate any law or third-party rights.

We reserve the right, but not the obligation, to monitor, review, edit, or remove User Content at our discretion.

17. Third-Party Services and Links

The Website may contain links to third-party websites, services, or resources that we do not own or control. These links are provided for convenience only, and we do not endorse or assume responsibility for any third-party content, products, or services. Your use of third-party services is subject to their own terms and policies.

18. Disclaimer of Warranties

The Website and all products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including without limitation implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the Website will be uninterrupted, error-free, secure, free from viruses or harmful components, or that defects will be corrected.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Eshtrakat and its affiliates, directors, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities arising out of or related to your use of, or inability to use, the Website or any products or services purchased through it, even if advised of the possibility of such damages.

Our total liability for any claim arising from these Terms or the Website shall not exceed the amount you paid us for the product or service giving rise to the claim during the six (6) months preceding the event giving rise to liability.

20. Indemnification

You agree to indemnify, defend, and hold harmless Eshtrakat and its officers, directors, employees, agents, licensors, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

  1. Your use or misuse of the Website.

  2. Your violation of these Terms.

  3. Your violation of any law or third-party rights.

  4. Any User Content you submit.

21. Suspension and Termination

We may suspend or terminate your access to the Website, your account, or any service at any time, with or without notice, for any reason, including suspected violation of these Terms or applicable laws. Upon termination, all rights granted to you under these Terms will immediately cease, while provisions that by their nature should survive termination — including intellectual property rights, disclaimers, and limitations of liability — shall remain in effect.

22. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to the Website shall be governed by and construed in accordance with the laws of Egypt, without regard to conflict of laws principles. The competent courts of Egypt shall have exclusive jurisdiction over any dispute unless mandatory consumer protection laws in your country of residence provide otherwise.

Before initiating formal legal proceedings, you agree to attempt to resolve disputes amicably by contacting us at info@eshtrakat.org.

23. Severability

If any provision of these Terms is held invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

24. Waiver

No waiver of any provision of these Terms shall constitute a continuing or future waiver of such provision or any other provision. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

25. Entire Agreement

These Terms, together with the Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and us regarding the Website and supersede all prior agreements, understandings, and communications, whether written or oral, relating to the same subject matter.

26. Changes to These Terms

We reserve the right to modify these Terms at any time by posting an updated version on the Website. Changes become effective immediately upon posting. The “Last Updated” date at the top of these Terms indicates the latest revision date. Your continued use of the Website after updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

27. Contact Information

If you have any questions, comments, or requests regarding these Terms, please contact us:

Company: Eshtrakat
Website: Eshtrakat —
Email: info@eshtrakat.org
Phone: 01509935347